Merging Facebook Pages - 5 Minutes with 5 Stones

Transcription

J.R.:
All right. I'm here with Larchelle, takes care of email and social, and all the things. Larshell, you're excited because you just got done with something that you've been working on. Tell me about it.

Larshell:
Yes. I have officially merged two pages for a fairly new client that we have. They're a restaurant and they're not in Louisiana. So it was a great deal of communication and partnership on both ends to get this done.

J.R.:
So when you said you merged two pages, what kind of pages are we talking about?

Larshell:
They were two Facebook pages. So essentially what happened is that the old restaurant owners created a Facebook page, and when the new owners took over there was no documents left of passwords, logging information or any of that. So because we are a member of the Facebook business community, we have access to speak into Facebook representatives. So I spoke on the restaurant's behalf and the representative explained that we couldn't just simply delete the page or merge it without any login information or credentials. So I helped them create a notarized letter and send some documents to Facebook to prove that they in fact were the owners of the business. And through a lot of conversation back and forth we finally got those pages merged.

J.R.:
So this is just to merge two Facebook pages and that's the rigmarole she had to go through. How long did the whole process take about?

Larshell:
I think the process ended up taking about three weeks in all. There are a lot of steps. Like I said in the beginning, you'll have to, first of all see whatever information that you have, if you don't have any, that makes the process longer. So keep in mind, you have log in information for pages or some source of contact, then you can probably get the process done within two or three days.

J.R.:
Yeah. So if you're in the position where you have two business pages out there on Facebook. This is something we deal with every once in awhile, and it's hard even for us and we have like direct contact with Facebook. So it's a process, just be prepared for a bit of a struggle. But I'm glad that you dealt with it and not me.

Larshell:
No. Stick with it. It's worth it. You want to make sure that the correct page with the correct content is appearing at the top of the search results so people can tag you, and like your page, and respond, ask you questions, and ultimately come and spend some money with you.

J.R.:
Yeah. So it's definitely worth doing, even though it's a pain. All right. Well, thanks Larshell. High five.